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Frequently Asked Questions

Frequently Asked Questions

What products does Vicuna Blanket offer?

Vicuna Blanket offers a wide range of home essentials and accessories, including Bedding, Nursery items, Comforters, Wool Comforters, Throws, Blankets, Blankets & Quilts, Pillow Covers & Shams, Duvet Covers and Bed Skirts, as well as Clothing and Accessories, Bath Robes, Furniture, and Bedroom Furniture.

Do you offer Wool Comforters?

Yes, we offer a selection of Wool Comforters designed for warmth, comfort, and durability. They are suitable for varying climates and bed sizes.

What sizes are available for bedding and comforters?

Our products are available in standard bed sizes such as Twin, Full/Queen, and King. Specific size availability may vary by product, so please check the product page for exact options.

What is included in the Bedding category?

The Bedding category includes items like blankets, quilts, duvet covers, bed skirts, pillow covers, and other related accessories to complete your bed setup.

Do you offer Nursery products?

Yes, our Nursery collection features items designed for babies and young children, including soft blankets, crib essentials, and kid-friendly textiles.

What is your return policy?

We offer a customer-friendly return policy. If you’re not satisfied with your purchase, you can initiate a return within the specified window from the order date. Some exclusions may apply for opened or personalized items. Please review the return section on the product page or contact customer service for details.

How do I care for your textiles?

Care instructions vary by product. In general, follow the care label on each item. Many fabrics are machine washable, but certain Wool or delicate fabrics may require special washing, air drying, or dry cleaning. Always refer to the care guidelines provided with the product.

Do you offer sustainable or premium materials?

Yes, we offer products crafted from premium materials such as wool and other natural fibers, with sustainability considerations in mind. Specific details are listed in each product description.

How can I track my order?

Once your order ships, you will receive a shipment notification email with tracking information. You can also log in to your account to view order status and tracking details.

What payment methods are accepted?

We accept major payment methods, including credit/debit cards and other secure payment options available at checkout. Payment methods may vary by region.

Do you offer gift cards?

Gift cards are available for purchase, allowing recipients to choose from our Bedding, Nursery, and Home Accessories selections. Gift cards are delivered electronically or as physical cards where available.

How do I contact customer service?

You can reach our customer service team through the contact form on the website, via email, or by phone during business hours. We aim to respond promptly to all inquiries.

Are there items for bedroom furniture and home decor?

Yes, in addition to textiles, we offer Bedroom Furniture and various Furniture items, along with Home Decor such as throws, pillow shams, and duvet cover sets to complement your space.

Do you offer Pillow Covers & Shams?

Yes, we offer a range of Pillow Covers and Shams in various fabrics and sizes to coordinate with your bedding ensembles.

What is included under Bath Robes?

Under Bath Robes, you’ll find comfortable and absorbent robes crafted from high-quality materials designed for lounging or post-shower warmth and softness.

Do you ship internationally?

Shipping availability and rates vary by region. Please check the shipping information at checkout or contact our team to confirm international options for your location.

Can I customize or personalize items?

Some products may offer customization or personalization options. Availability is shown on the product page, along with any associated lead times or fees.

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